Cancellation Policy
Simplicity Tours & Travels
Last Updated: 22-02-2023
1. Introduction
This Cancellation Policy outlines the terms under which bookings made with Simplicity Tours & Travels may be cancelled, amended, or refunded. By confirming a booking with us, you agree to the terms stated below.
2. Cancellation by the Client
All cancellation requests must be submitted in writing via email or official communication channels.
a) Tours and Safaris
30 days or more before departure: Full refund minus administrative and bank charges.
15–29 days before departure: 50% refund of the total booking amount.
7–14 days before departure: 25% refund of the total booking amount.
Less than 7 days before departure or no-show: No refund.
Refunds are subject to third-party supplier policies (lodges, park fees, transport providers).
b) Air Tickets
Cancellations and refunds are governed by airline fare rules.
Some tickets may be non-refundable or may attract cancellation penalties.
Simplicity Tours & Travels is not responsible for airline-imposed fees or delays.
c) Hotel and Accommodation Bookings
Cancellation terms depend on the hotel or lodge policy.
Some accommodations may be fully non-refundable once confirmed.
d) Visa Assistance Services
Visa processing fees, embassy fees, and service charges are non-refundable once the application process has started.
Visa refusal does not qualify for a refund.
3. Amendments and Changes
Date or itinerary changes are subject to availability and supplier approval.
Additional charges may apply due to rate differences or penalties.
Any cost increase must be settled by the client before confirmation of changes.
4. Cancellation by Simplicity Tours & Travels
We reserve the right to cancel a booking due to:
Unforeseen circumstances beyond our control (force majeure)
Failure to receive full payment
Safety, security, or operational concerns
In such cases, clients will be offered:
A full refund or
An alternative arrangement of similar value
5. Force Majeure
Simplicity Tours & Travels shall not be held liable for cancellations caused by events beyond our control, including but not limited to:
Natural disasters
Political instability
Epidemics or pandemics
Government restrictions
Strikes or transport disruptions
Refunds in such cases will depend on recoveries from third-party suppliers.
6. Refund Processing
Approved refunds will be processed within 7–21 working days.
Refunds will be made using the original payment method where possible.
Bank or transaction charges are non-refundable.
7. No-Show Policy
Failure to appear for a tour, flight, or accommodation without prior cancellation will be treated as a no-show and is non-refundable.
8. Acceptance of Policy
By booking with Simplicity Tours & Travels, you acknowledge that you have read, understood, and agreed to this Cancellation Policy.
9. Contact Information
For cancellations or inquiries, please contact:shakagideon35@gmail.com